This privacy statement was last changed on 13 June 2023, last checked on 13 June 2023, and applies to citizens and legal permanent residents of Canada.

In this privacy statement, we explain what we do with the data we obtain about you via https://retail.agrisicilia.eu/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

3. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage. 

We have concluded a data Processing Agreement with Google.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.

8.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  4. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  5. You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
  6. We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

9. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

10. Contact details

Agrisicilia E-commerce
Contrada Vignale, 7, 95032 Belpasso CT
Italy
Website: https://retail.agrisicilia.eu/en/
Email: ue.ailicisirga@pohs
Toll free phone number: +39 328 77 80 460
Phone number: +39 328 77 80 460

11. Data requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Sofia Mammana
Contrada Vignale, 7, 95032 Belpasso CT

Annex

WPML

WPML uses cookies to identify the language of the current visitor, the language of the last visit, and the language of logged in users.

WooCommerce

During the payment process in our store we collect information about you.

What we collect and save

As you visit our site, we track:

  • Products you have viewed: we will use this information to, for example, show you products you have recently viewed
  • Location, IP address, and browser type: we will use this information for an estimate of taxes and shipping
  • Shipping address: we will ask you to enter it to, for example, estimate shipping before you place your order and to send you what you purchased!

We will also use cookies to keep track of your shopping cart contents as you are browsing our site.

When you make a purchase from us, we encourage you to provide information such as your name, billing address, shipping address, e-mail address, phone number, credit card number/payment details, and optional account information such as your username and password. We will use this information for purposes such as:

  • We send you account and order information
  • We respond to your inquiries, including complaints and refunds
  • Payment processing and fraud prevention
  • Set up your account for our store
  • Comply with all legal obligations to us, such as calculating taxes
  • Enhance our store’s offerings
  • Sending marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number-this information will then be used to populate the checkout in your future orders.

We generally keep your information as long as we need it for the purposes for which we collect and use the data and as long as we are legally required to continue to keep it. For example, we store order information for 5 years for tax and accounting purposes. Such information includes name, e-mail address, and billing and shipping addresses.

We also file comments and reviews, if you choose to leave them with us.

People in our team who have access

Our team members have access to the information you provide. For example, both administrators and shop managers can access:

  • Order information such as, item purchased, date of purchase and place of shipment.
  • Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

What we share with others

We share information with third parties that help us provide store services and for ordering; for example, we share data needed for shipping with couriers.

Payments

We accept payments through PayPal and Stripe. During payment processing, some data is transferred to PayPal or Stripe, including information needed to process or support the payment, such as total purchases and billing information.

For more details, see the PayPal privacy policy or the Stripe privacy policy.

Shipping

We ship through several couriers. When processing shipments, some data is transferred to couriers, including information needed to process and track the shipment, such as first and last name, address, and phone number.

For more details, see the couriers’ privacy policies:

WooCommerce Multilingual & Multicurrency

WooCommerce Multilingual & Multicurrency will use cookies to understand shopping cart information when using domain languages and to transfer data between domains.

WooCommerce Multilingual & Multicurrency also uses cookies to identify the language and currency of each customer’s order, as well as the currency of reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding currency information.

Complianz | The Privacy Suite for WordPress

This website uses Complianz’s Privacy Suite for WordPress to collect consent records. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Policy.